Cemplicity Joins Forces with The Beryl Institute to Advance Global Patient Experience

Cemplicity, headquartered in New Zealand and serving clients worldwide, specialises in real-time Patient-Reported Measures (PRMs) that aim to drive better care delivery, accountability, and outcomes. Built on the belief that the patient voice is essential to improving healthcare systems, Cemplicity’s platform allows healthcare providers to capture authentic patient feedback at scale. This feedback is then analysed and visualised through tools like dashboards and benchmarking, empowering teams to make data-driven decisions. Cemplicity distinguishes itself through robust, evidence-based methodologies, customisable and multilingual solutions, seamless digital workflows, and advanced analytics.

The Beryl Institute is a global community of healthcare professionals and organisations committed to improving the patient experience across the continuum of care. Founded on the belief that patient experience is a fundamental driver of healthcare quality and outcomes, the Institute serves as a central hub for thought leadership, resources, research, and collaboration. With members in over 80 countries, The Beryl Institute champions the human experience in healthcare and supports individuals and organisations through peer-reviewed research, webinars, professional certification, leadership development, and global conferences.

This partnership brings together Cemplicity’s expertise in real-time measurement and actionable insights derived from patient feedback with The Beryl Institute’s extensive global community and resources for professional development, research, and collaboration. The organisations aim to better support healthcare leaders and teams worldwide in their efforts to listen to patients, act on feedback, and embed a culture of continuous improvement. Both entities share a foundational belief in the critical importance of the patient voice and experience in healthcare.

“By combining real-time patient feedback with the extensive resources of The Beryl Institute, we empower our clients to amplify the patient voice and advance the quality of care for all.”
– Blaik Wilson, Chief Executive Officer – Cemplicity

“At The Beryl Institute, we believe that listening to and acting on the voices of patients is central to transforming the human experience in healthcare. Through Cemplicity’s supporting partnership, we are excited to support this commitment on a global scale to drive meaningful and measurable improvements in care.”
– Stacy Palmer, Senior Vice President & Chief Operating Officer, The Beryl Institute